When trying to import Active Directory (AD) users/groups and there are many AD objects in the base DN specified in the Awingu domain settings, this error may appear:
Something went wrong querying the LDAP server, try limiting results by searching
- The credentials of the LDAP bind user are no longer valid.
- The query processing occurs on the Microsoft Windows Server infrastructure (LDAP service), which is where some changes need to be done.
First check the credentials of the LDAP bind user (System Settings > Global > Domains; select the relevant Awingu domain and update the credentials).
If that still doesn't work and there is a large number (couple of thousands) of Active Directory objects:
- If this does not work, please restart the domain controllers and then try again. It may be necessary to do this on all the domain controllers that are specified in the domain's settings in Awingu.