RDP service not available

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The agent status reports "RDP service not available".

In the guestagent.log, we can find the below.

[E 00/00000017/T15D0/P08E0] 17-04-23 14:30:15 - Failed to start Service RasRdpFs (Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.   [0x00000241])
[I 15/00000007/T15D0/P08E0] 17-04-23 14:30:18 - CreateNewVdiAgentConnection: Connected to


RDP is not enabled by Registry or GPO or disabled by some third-party software like Citrix.


NOTE: The SYSTEM user must have full control permission on the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

The following registry parameters should be set according to values:

Registry key Parameter Type Value
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\ TSEnabled DWORD 1
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\ fDenyTSConnections DWORD 0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\ fDenyTSConnections DWORD 0
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon WinStationsDisabled SZ 0


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