- While using the load balancing URL, RAS HTML5 Page is failing to load after signing in due to the following WebSocket error
- The direct connection to a RAS Gateway working correctly.
Required protocols and settings are being blocked/misconfigured in the software/hardware firewall and/or the Load Balancing solution in use.
The filtering rules and settings, responsible for the WebSockets must be enabled on the Firewall in use.
Parallels RAS HTML5 using the following protocols: WS, WSS, HTTP/1.1