Parallels Desktop installation/update gets stuck.

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Symptoms

Installation or update of Parallels Desktop gets stuck (often on "Removing the previous version").

Cause

A part of macOS® called Launch Services is not working correctly and needs to be restarted.

Solution

To restart Launch Services, do the following:

  1. Restart your Mac®.

  2. Go to Finder > Applications > Utilities > Terminal.

  3. Run these commands one by one:

    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill
    sudo /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill

    After running this second command, you will be prompted for your password. Due to security measures no symbols will be shown, so just hit the keys and press Return/Enter.

    sudo -u <username> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill

    Instead of <username> enter your username that can be seen in the terminal before "$" sign.

  4. Run Parallels Desktop installation once again.

Alternative solution

The issue can also be caused by a misconfiguration in the macOS®.

In that case, the following steps may resolve the issue:

  1. Restart your Mac®.
  2. In macOS®, click Apple® logo > System PreferencesUsers & GroupsLogin Options > Edit

  3. One by one, select each available entry and click '-' to remove it.
  4. Once the entries have been removed, run the installation.

If the steps above do not resolve the issue, please contact Parallels Support.

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