Download operation for 'https://xxx.yyy.zzz/sms_mp/.sms_aut?mplist' finished with 401

28 users found this article helpful

Symptoms

Macs fail to download policies.

pma_agent.log:
02-24 16:18:10.319 D /MgmtPointLocator:1825:307/ Got status 401 for MP MN-MSP-CMMP01.yyy.zzz
02-24 16:18:10.320 W /PolicyTools:1825:307/ Download operation for 'https://mn-msp-cmmp02.yyy.zzz:443/sms_mp/.sms_aut?mplist' finished with 401 (Error transferring https://mn-msp-cmmp02.yyy.zzz:443/sms_mp/.sms_aut?mplist - server replied: Internal Server Error)
02-24 16:18:10.320 D /MgmtPointLocator:1825:307/ Got status 401 for MP MN-MSP-CMMP02.yyy.zzz
02-24 16:18:10.320 D /MgmtPointLocator:1825:307/ Offline MP: https://mn-msp-cmmp01.yyy.zzz:443
02-24 16:18:10.320 D /MgmtPointLocator:1825:307/ Offline MP: https://mn-msp-cmmp02.yyy.zzz:443

pma_isv_proxy_service.log:
02-24 16:20:43.404 D /PolicyTools:3312:1498/ Started GET request to 'https://MN-MSP-CMMP01.yyy.zzz/sms_mp/.sms_aut?mplist'
02-24 16:20:43.405 D /PolicyTools:3312:1498/ Started GET request to 'https://MN-MSP-CMMP02.yyy.zzz/sms_mp/.sms_aut?mplist'
02-24 16:20:43.405 D /PolicyTools:3312:1498/ Started GET request to 'https://MN-MSP-CMMP03.yyy.zzz/sms_mp/.sms_aut?mplist'
02-24 16:20:43.482 W /PolicyTools:3312:1498/ Download operation for 'https://MN-MSP-CMMP01.yyy.zzz/sms_mp/.sms_aut?mplist' finished with 401 (Error transferring https://mn-msp-cmmp01.yyy.zzz/sms_mp/.sms_aut?mplist - server replied: Internal Server Error)
02-24 16:20:43.501 W /PolicyTools:3312:1498/ Download operation for 'https://MN-MSP-CMMP03.yyy.zzz/sms_mp/.sms_aut?mplist' finished with 401 (Error transferring https://mn-msp-cmmp03.yyy.zzz/sms_mp/.sms_aut?mplist - server replied: Internal Server Error)
02-24 16:20:43.505 W /PolicyTools:3312:1498/ Download operation for 'https://MN-MSP-CMMP02.yyy.zzz/sms_mp/.sms_aut?mplist' finished with 401 (Error transferring https://mn-msp-cmmp02.yyy.zzz/sms_mp/.sms_aut?mplist - server replied: Internal Server Error)

pma_isv_proxy_config.log:
2-06 14:34:34.489 W /AdsiWrap:14820:40dc/ Could not bind to 'LDAP://CN=Authorization Store,CN=Parallels Management Suite,CN=Parallels,CN=Program Data,DC=yyy,DC=zzz': error code 0x8007200a
02-06 14:34:34.590 W /AzManWrap:14820:40dc/ Unable to create authorization store 'msldap://MN-MSP-ADDC03.yyy.zzz:389/CN=Authorization Store,CN=Parallels Management Suite,CN=Parallels,CN=Program Data,DC=yyy,DC=zzz' (0x0): 80072098 (Insufficient access rights to perform the operation)

Cause

PMM Proxy configuration failed.

Resolution

Please launch PMM Proxy Configuration Utility and make sure that it completes successfully.

Was this article helpful?

Tell us how we can improve it.