Symptoms
- TWAIN Scanners are not redirecting
- TWAIN Scanners list is empty at Connection Properties > Scanning
- Parallels Client log contains the following errors:
Failed to read scanner list data from stub
CPipe::Send() failed to read from pipe (The pipe has been ended. [0x0000006d])
CPipe: failed to create client pipe '\.\pipe\RAS_XXXXXXXXXXXXXXXXXXXXXX' (The system cannot find the file specified. [0x00000002])
Cause
3rd-party AV software is blocking Parallels Client components responsible for scanning.
Resolution
Exclude the following folders and subfolders from AV monitoring:
Was this article helpful?
Tell us how we can improve it.