Enrollment Server status is "Enrollment Unavailable"

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Failed to create the enrollment agent certificate from certificate template PrlsEnrollmentAgent using enrollment_agent_username@domain


Enrollment Agent user account didn't receive Parallels Enrollment Agent certificate from CA. 


Sign in with Enrollment Agent user account to a domain machine in order to receive a certificate from CA. This can be done using mmc.exe  > Certificates snap-in

Once completed, Go to Administrative Tools > Certification Authority > your CA > Issued Certificated and make sure that Enrollment Agent user received required certificate:




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