Symptoms
Parallels RAS Reporting Service fails to install with the following error:
![](http://kb.parallels.com/Attachments/kcs-172307/Reporting%20Error.png)
The following record could be found in ReportingSetup.log in C:\ProgramData\Parallels\RASLogs\:
![](http://kb.parallels.com/Attachments/kcs-172307/Reporting%20Logs%20Error.png)
Resolution
A registry key should be modified on the SQL Server where Parallels RAS Reporting Service is being installed.
To do this, process the following:
1. Open Registry Editor. To do right-click start menu and click Run:
![](http://kb.parallels.com/Attachments/kcs-172307/Run.png)
2. At the opened window type regedit
![](http://kb.parallels.com/Attachments/kcs-172307/regedit.png)
3. Go to the following:
4. Change the "ViewingUser" value to the AD account that was specified in the SQL to view the reports.
![](http://kb.parallels.com/Attachments/kcs-172307/Reporting%20regedit%20after.png)
Was this article helpful?
Tell us how we can improve it.