You have received a notification email from Parallels which informed your that your account was signed-in to from unknown web browser or mobile device or location.
If you don’t identify the origin of the request (type of a web browser or mobile device, type and version of the operating system, IP address, location, date and time), this may indicate that someone else accessed your Parallels account using either your Parallels account email and password or an external authentication service (like Apple, Google or Facebook). This may happen in case you’re using the same password in multiple services, including Parallels, and your password was compromised (stolen) through 3-rd party services (like social networks, other application vendor portals, etc.).
Protect your Parallels account with 2-factor authentication option, which requires your approval in case when the account is being accessed from unknown device or web browser. Once 2-factor authentication is set, Parallels sends you a notification email each time an attempt is made to sign-in to your Parallels account from unknown device or web browser. In this case, an intruder cannot proceed to your account without your permission, even if they have a password. Each device or browser needs to be approved only once.
To setup 2-factor authentication, do the following:
- Sign-in to your Parallels account at https://my.parallels.com
- Open the Personal Profile / Security page.
- Locate the Verify Device upon Login option in the Authentication and Recovery panel at the top of the page.
- In the selection box on the right, select “Always”. The change saves automatically.
Keep in mind, that once 2-factor authentication is set, you will have to confirm access once for each of your mobile devices or web browsers if you never did that before.