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Guest VM creation fails with a particular Domain Administrator account

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Guest VM is not created intermittently and the following errors are observed in controller.log with extended logging enabled:

[E 06/00000060/T1B24/P1E04] 11-03-19 10:44:50 - Failed to call NetProvisionComputerAccount for VDI-AB-0022 [8557].
[I 06/00000058/T1B24/P1E04] 11-03-19 10:44:50 - Update guest VM info: Guest name (VDI-AB-0022 to VDI-AB-0022) Guest ID (51B84513-9AC4-46E6-8A2C-D61CD9270BB6 to 51B84513-9AC4-46E6-8A2C-D61CD9270BB6) DB ID (55)
[D 06/00000060/T1B24/P1E04] 11-03-19 10:44:50 - Clearing guest agent version for guest VDI-AB-0022 with DB ID 55.
[W 06/00000049/T1B24/P1E04] 11-03-19 10:44:50 - Failed to create pre created guest, Template VDI-AB-01 (11).

Cause

Code 8557 means the following:

"Your computer could not be joined to the domain. You have exceeded the maximum number of computer accounts you are allowed to create in this domain. Contact your system administrator to have this limit reset or increased."

In this case function NetProvisionComputerAccount fails to return any data and produces error.

Resolution

Use a different Domain Admin account in template VM configuration or clear the corresponding counter for the current account.




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