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Clones creation fails with the error "[E 0B/0000001B] Failed to switch on guest. Error[0]"

APPLIES TO:
  • Parallels Remote Application Server 16.5

Symptoms

  • Clones creation fails on Hyper-V with the following errors in controller.log:
[E 0C/00000034] Failed to submit 1 control to guest XXXXXXXX-XXXX -XXXX -XXXX-XXXXXXXX (giving up after 3 retries)
[E 0B/0000001B] Failed to switch on guest. Error[0]
  • Guest VM is created in hypervisor, but remains in "Off" state. In RAS Console, guest creation stuck in "Cloning" and then times out.

  • The issue occurs only on Hyper-V.

Cause

ISO file is mounted to RAS Template VM and causing the conflict in Hyper-V:

 

Resolution

Prior to converting a VM to RAS Template, please remove any links to ISO file in Hyper-V settings.




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