How to send System Report to Parallels Technical Support?

0 users found this article helpful


While troubleshooting an issue it might be required to collect set of logs.

To send a system report to Parallels please follow the steps below:

1. Reproduce the issue you are having with Remote Application Server.

Note: It is very important to generate a report as soon as the issue appears.

2. In RAS Console click on to Help > Upload System Report to Parallells...


3. Wait for the system report to be generated.

4. Once report generated you'll see it's ID number in appropriate window, please send this ID to Parallels Support representative.

How to verify the ID of System Report uploaded to Parallels?


Was this article helpful?

Tell us how we can improve it.