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How to collect trace logs for Parallels MAC Client

APPLIES TO:
  • Parallels Mac Management 7.0

Information

Switch logging level to TRACE level:

  1. Download attached pma_agent.log.zip and unpack it in the following directory on the Mac side
/Library/Logs/ (in the same directory where pma_agent.log is located).

      2. Open terminal and execute:

sudo killall pma_agent

       3. Reproduce the issue and collect Problem Report from MAC Computer.




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