Information

In some cases RASAttachment.zip archive which contains logs and settings is required to investigate the issues. Please apply following instruction to collect it:

1. Open Parallels Remote Application Server Console > in top menu navigate to Help > Troubleshooting and Request Support...:

   

2. In the opened Troubleshooting dialog click on Send Support Request button:

   

3. In the Contact Support dialog fill the fields select Save Zip file and click on Save button:

   

4. Specify the location to save the resulting RASAttachment.zip file:

   Note: Depending on the size of the installation it may take several minutes to generate RASAttachment.zip file.