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How to generate file in Parallels Remote Application Server 16

  • Parallels Remote Application Server 16.5
  • Parallels Remote Application Server 16.2


In some cases archive which contains logs and settings is required to investigate the issues. Please apply following instruction on Publishing Agent server to collect it:

  1. Open Parallels Remote Application Server Console > in top menu navigate to Help > Troubleshooting and Request Support...:

  2. In the opened Troubleshooting dialog click on Send Support Request button:

  3. In the Contact Support dialog fill the fields select Save Zip file and click on Save button:

  4. Specify the location to save the resulting file:

    Note: Depending on the size of the installation it may take several minutes to generate file.

8c1bd7ac0efc8c4ffbb530ad3ab16fae 1d70d1f9c41d01c5f7202a4290e434e1 e672fec7c544b9c6972eababa324d634 4a54b6f3e325683094bb814b9bc24cd3 ede48a144be425de4bf9a9d265a8dd3e

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