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How to generate RASAttachment.zip file in Parallels Remote Application Server 16

APPLIES TO:
  • Parallels Remote Application Server 16.2

Information

In some cases RASAttachment.zip archive which contains logs and settings is required to investigate the issues. Please apply following instruction on Publishing Agent server to collect it:

  1. Open Parallels Remote Application Server Console > in top menu navigate to Help > Troubleshooting and Request Support...:

  2. In the opened Troubleshooting dialog click on Send Support Request button:

  3. In the Contact Support dialog fill the fields select Save Zip file and click on Save button:

  4. Specify the location to save the resulting RASAttachment.zip file:

    Note: Depending on the size of the installation it may take several minutes to generate RASAttachment.zip file.




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