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How to generate file in Parallels Remote Application Server 16

  • Parallels Remote Application Server 16.2


In some cases archive which contains logs and settings is required to investigate the issues. Please apply following instruction to collect it:

  1. Open Parallels Remote Application Server Console > in top menu navigate to Help > Troubleshooting and Request Support...:

  2. In the opened Troubleshooting dialog click on Send Support Request button:

  3. In the Contact Support dialog fill the fields select Save Zip file and click on Save button:

  4. Specify the location to save the resulting file:

    Note: Depending on the size of the installation it may take several minutes to generate file.

8c1bd7ac0efc8c4ffbb530ad3ab16fae 1d70d1f9c41d01c5f7202a4290e434e1 e672fec7c544b9c6972eababa324d634 4a54b6f3e325683094bb814b9bc24cd3

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