How to generate file in Parallels Remote Application Server 16

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In some cases archive which contains logs and settings is required to investigate the issues. Please apply following instruction on Publishing Agent server to collect it:

  1. Open Parallels Remote Application Server Console > in top menu navigate to Help > Troubleshooting and Request Support...:

  2. In the opened Troubleshooting dialog click on Send Support Request button:

  3. In the Contact Support dialog fill the fields select Save Zip file and click on Save button:

  4. Specify the location to save the resulting file:

    Note: Depending on the size of the installation it may take several minutes to generate file.

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