Available article translations:

Known communication issues with external Parallels services

  • Parallels Remote Application Server 15.5
  • Parallels Remote Application Server 15.0

Known Issues:

1 . Proxy is not used for Internet access, however, when we try to activate RAS, it prompts to configure Proxy. Activation has been working previously without any issues.

The IP address of eventually got blocked by the firewall.

2 . You are unable to access your Personal or Business Account on

The IP address of is blocked.

NOTE: For new interface should be also accessible.

3 . You can access your account at but you can not open a page from Menu > Subscriptions and Licenses > Corporate Subscriptions

The IP address of is blocked.

4. System Report could not be uploaded to Parallels or report number is empty.

The IP address of is blocked.

5. When accessing Parallels Account, it prompts to confirm browser, however confirmation email never arrives to your mailbox.

The IP address of is blocked.

NOTE: It is not necessary to allow absolutely all traffic. Only HTTPS is quite enough. It is recommended using DNS names for firewall rules configuration as IP addresses might be changed in future.

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