Using mobile Parallels Client

Information

Mobile Parallels Client is available for download from App Store and Google Play.

Parallels Client has certain pre-requisites for successful connection:

Note: Instructions on setting up the connection are available in this article.

Parallels Remote Application Server:

• Parallels Primary Connection (Parallels ClientSecure Gateway).
• Connection Mode.
• Port Parallels ClientSecure Gateway is listening on.
• Username and password to authenticate with Parallels ClientSecureGateway.

Standard RDP Connection:

• Server Hostname/IP
• RDP port to connect over (default 3389)
• Username and password to authenticate with the server users are connecting through

Following options are available in Settings menu:

• Keep Device Awake: Screen will not switch off while connection is running, after device idle time elapsed.
• Show Keyboard Automatically: When enabled the on screen keyboard will automatically open when on an input field.
• Run in background: Connection will stay active for a defined timeframe, when Parallels Client is running in a background.
• Report Statistics: Enable/disable participation in customer experience program.
• Use Detailed Message Log: Enable/disable logging for troubleshooting purposes.
• Orientation: On Auto mode - session resolution is adjusted to orientation of device. If set to Portrait/Landscape, resolution is set accordingly upon connection.
• Change resolution: This option is available in Auto Orientation mode only.
• Server Authentication: This option affects connection behavior depending on Gateway or RDP server certificates.
• Reset all hidden messages: Resets all messages, that were disabled by "Do not ask me again" dialog option.