[4612] - The connection was ended because of a network error. Please try connecting to the remote computer again.

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Symptoms

  1. Gateway or Gateway SSL mode is in use.
  2. An attempt to open a published application results in the following error:

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Cause

Resolution

  1. On Terminal server open services.msc applet and start Remote Desktop Services service.

  2. On Terminal server check the following Windows Registry entry:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP Tcp\PortNumber 
    
  3. Make sure its decimal value matches the port specified in Parallels Remote Application Server console > Farm > Terminal Servers > Terminal server properties > Agent Settings > Port.

NOTE: if system RDP port has been recently changed on Terminal server, restart of Remote Desktop Services service is required.

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