Reinstalling Parallels Client for Windows

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In some of the cases Parallels Client needs to be reinstalled from scratch to resolve various issues.

Please follow the steps below to reinstall the client and refresh its configuration:
 

  1. Delete the following registry entries:

    • In 32bit Operating System:

      HKEY_CURRENT_USER\Software\Parallels\AppServerClient
      
      HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\AppServerClient 
      
    • In 64bit Operating System:

      HKEY_CURRENT_USER\Software\Parallels\AppServerClient
      
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\AppServerClient
      
  2. On a targeted PC please navigate to Volume:/Users/ and open the folder related to user whose profile configuration should be removed.
  3. Open AppData folder. By default this folder is hidden, "Show hidden folders" option should be enabled first.
  4. Navigate to "Roaming" folder.
  5. Delete 2XClient and 2XSpool folders:


     
  6. Reboot the PC.

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