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How to send a support request from Parallels Remote Application Server Console

APPLIES TO:
  • Parallels Remote Application Server 16.5
  • Parallels Remote Application Server 16.2
  • Parallels Remote Application Server 15.5
  • Parallels Remote Application Server 15.0

Information

In order to submit support requests from RAS Console Mailbox shall be set up first. To do so, in the RAS Console > Administration > Mailbox Setup > insert required credentials:

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Submitting Support Request

  • Click on Help > Troubleshooting

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  • At the opened window click "Send Support Request"

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  • Fill the form (subject and description of the problem), attach log files, screenshot of the error, etc.

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  • Click on Send. You'll see the following prompt:

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    • Once Support Request will be submitted, you'll receive a confirmation on your email



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