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Shift key is not working inside Windows computer connected by RDP

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition
  • Parallels Desktop Lite

Symptoms

Shift key is not working inside Windows computer connected via RDP from Windows virtual machine when switching from lowercase to uppercase.

Resolution

  1. Shutdown your virtual machine and open it's configuration

  2. Switch to Hardware tab and choose Boot Order menu.

  3. Expand Advanced Settings menu and insert the following flag in the Boot flags box:

    devices.kbd.end_delay=10
    

    alttext

  4. Run virtual machine and check the issue.



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