Connecting via Firefox to the HTML5 gateway fails

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Symptoms

After enabling high cipher strength security on the Secure Client Gateway, connectivity to the User Portal works from all browsers, except Firefox.

The error returned is:

Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

Cause

Connecting via Firefox using the highest cipher strength is not possible at the moment as the browser cannot connect to a gateway with such cipher settings.

Resolution

Should Firefox access be required, lowering the Cipher strength on the Secure Client Gateway to medium would be recommended.

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