When adding new user accounts on Deepnet it is important that the domain name is included with the ‘Login Name’ of the user therefore the entry should be in the following format: \domain\username.
Users created automatically by Parallels RAS applications are already in that format but users imported from the Deepnet console must be corrected.
To correct the usernames, click on ‘Verify Deepnet user account names’ from the Deepnet Properties dialog.
Note that users added in the format of username@domain will be automatically changed to the appropriate format (\domain\username).
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