Symptoms

I have connected to the remote Mac using Parallels Access and I experience the following issues:

• I cannot switch between open applications
• Applications open in windowed mode and I cannot center them
• Application GUI (Graphical User Interface) is not optimized for the remote device display resolution
• Other visual issues

Cause

macOS misconfiguration.

Resolution

Make sure that Parallels Access Agent.app is added to the list of allowed applications:

1. Go to System Preferences > Click Security & Privacy > Privacy Tab > Accessibility > Click on "+" button.

   

2. Open Applications in Finder

3. Right-click on Parallels Access.app item

4. Select Show Package Contents

5. Navigate to Contents > MacOS

6. Drag'n'drop Parallels Access Agent.app to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.

7. Make sure that Parallels Access Agent item appeared in the list with a mark in the checkbox.

   

8. Restart your Mac and reconnect.