Issues with Parallels Access resolution when connecting to remote Mac

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Symptoms

I have connected to the remote Mac using Parallels Access and I experience the following issues:

Cause

macOS misconfiguration.

Resolution

Make sure that Parallels Access Agent.app is added to the list of allowed applications:

  1. Go to System Preferences > Click Security & Privacy > Privacy Tab > Accessibility > Click on "+" button.

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  2. Open Applications in Finder

  3. Right-click on Parallels Access.app item

  4. Select Show Package Contents

  5. Navigate to Contents > MacOS

  6. Drag'n'drop Parallels Access Agent.app to the apps list in the System Preferences > Security & Privacy > Privacy > Accessibility page.

  7. Make sure that Parallels Access Agent item appeared in the list with a mark in the checkbox.

  8. Restart your Mac and reconnect.

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