Symptoms
Problems with installing Windows Updates.
Resolution
If the computer freezes when you trying to download updates from Windows Update, use the following method. If this method doesn't resolve the issue, follow to method 2.
NOTE: Please take a snapshot of your virtual machine (in Parallels Desktop menu bar go to Virtual Machine -> Take snapshot...) before you proceed with the instruction below to be able to revert all the changes.
Method 1. Fix it for me
To fix this problem automatically, click Fix it for your version of Windows, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Method 2. To reset the Windows Update components, follow these steps:
- Click Start, click Run, type cmd without quotes, and then press Enter
At the Command Prompt window that appears, type:
net stop bits (press Enter)Type:
net stop wuauserv (press Enter)Delete the qmgr*.dat files. To do this, type the following command, and then press Enter:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"Type:
cd /d %windir%\system32 (press Enter)To reregister the BITS and Windows Update files, type the following commands, and make sure that you press Enter after you type each command:
regsvr32.exe atl.dll regsvr32.exe urlmon.dll regsvr32.exe mshtml.dll regsvr32.exe shdocvw.dll regsvr32.exe browseui.dll regsvr32.exe jscript.dll regsvr32.exe vbscript.dll regsvr32.exe scrrun.dll regsvr32.exe msxml.dll regsvr32.exe msxml3.dll regsvr32.exe msxml6.dll regsvr32.exe actxprxy.dll regsvr32.exe softpub.dll regsvr32.exe wintrust.dll regsvr32.exe dssenh.dll regsvr32.exe rsaenh.dll regsvr32.exe gpkcsp.dll regsvr32.exe sccbase.dll regsvr32.exe slbcsp.dll regsvr32.exe cryptdlg.dll regsvr32.exe oleaut32.dll regsvr32.exe ole32.dll regsvr32.exe shell32.dll regsvr32.exe initpki.dll regsvr32.exe wuapi.dll regsvr32.exe wuaueng.dll regsvr32.exe wuaueng1.dll regsvr32.exe wucltui.dll regsvr32.exe wups.dll regsvr32.exe wups2.dll regsvr32.exe wuweb.dll regsvr32.exe qmgr.dll regsvr32.exe qmgrprxy.dll regsvr32.exe wucltux.dll regsvr32.exe muweb.dll regsvr32.exe wuwebv.dllReset Winsock. To do it, type:
netsh reset winsock (press Enter)If you are running Windows XP, set the proxy setting. To do this, type:
proxycfg.exe -d (press Enter)To restart the BITS and Windows Update services, type the following commands at the command prompt, and make sure that you press Enter after you type each command:
net start bits net start wuauservIf you are running Windows Vista or Windows 7, clear the BITS queue. To do it, type:
bitsadmin.exe /reset /allusers (press Enter)- Restart the computer.
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