Unable to boot Mac using the Parallels NetBoot service

2 users found this article helpful

Symptoms

Cause

Resolution

  1. Make sure that you use the latest version of PMM: Open Control Panel > Programs and Features > locate PMM and check the version. The information about the latest version you can find here.

  2. Make sure that Mac obtains an IP address from DHCP.

  3. Make sure that NetBoot service is started with a Domain/Local Admin account.

  4. Make sure that there are images, ready to boot over the network:

    4.1 Check the ID number and Source Version of the Image in SCCM (Software Library > Overview > Operating System Images).

    Note: by default Source Version is not shown. To enable it, right-click the name of the table and choose 'Source Version' in the drop-down list.

    alttext

    4.2 Check the registry parameters of pmmimages and pmmboot directories in

    HKEY_LOCAL_MACHINE\CurrentControlSet\services\pma_netboot_services\Parameters

Note: In PMM v7 registry path is changes as following:

x64-bit OS:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\Parallels Mac Management for Microsoft SCCM\NetBoot

x32-bit OS:

HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\Parallels Mac Management for Microsoft SCCM\NetBoot

 

alttext

 

4.3 Make sure that in pmmboot (default path is C:\RemoteInstall\pmmboot) and pmmimages (default path is C:\pmmimages) directories there are deployed image files. There should be a directory called 'ImageId'.'SourceVersion' and a mark-file called 'ImageId'.'SourceVersion'.ini

alttext
alttext

Make sure that the actual image location directories and pathes in the Registry (step 3.2) are the same.

If these requirements are met, then Netboot has deployed images properly and is ready to provide clients with them.

  1. Confirm that Netboot image has been installed successfully in C:\Windows\Logs\pma_netboot_service.log:

    09-12 15:13:38.289 I /pma_netboot_service:1380:b0c/ New image distributed: PS10003F.1.
    09-12 15:13:38.289 D /pma_netboot_service:1380:b0c/ Scheduled operation for installing image package PS10003F.1
    09-12 15:13:38.290 I /pma_netboot_service:1380:282c/ [PS10003F.1] Start installing image package
    09-12 15:13:38.307 D /pma_netboot_service:1380:282c/ [PS10003F.1] WIM: netbooooot.wim.INI (C:/SCCMContentLib/FileLib/7389/7389C3D9CE165CF79580D0E30631B937A40F1DD8F142F1DB6119F8AE6039FA04)
    09-12 15:13:38.332 I /pma_netboot_service:1380:282c/ [PS10003F.1] WIM Content 
    [
        "NBImageInfo.plist",
        "NetInstall.dmg",
        "i386/booter",
        "i386/PlatformSupport.plist",
        "i386/x86_64/kernelcache"
    ]
    09-12 15:13:38.332 I /pma_netboot_service:1380:282c/ [PS10003F.1] Filtered 
    [
        "NBImageInfo.plist",
        "NetInstall.dmg",
        "i386/booter",
        "i386/PlatformSupport.plist",
        "i386/x86_64/kernelcache"
    ]
    09-12 15:14:04.902 I /pma_netboot_service:1380:282c/ [PS10003F.1] Image package installed
    

Was this article helpful?

Tell us how we can improve it.