A product activation key is a set of 30 characters divided into five blocks of six characters:
The key is provided with the purchase of Parallels Desktop and is used to activate a Parallels Desktop copy.
If you lost your activation key, you can try to retrieve it using the options mentioned below.
- In your Parallels Account
Go to Subscriptions and Licenses > Personal Subscriptions.
Click on the subscription or license name to see the activation key.
If you don't see your Parallels Desktop license on this page, go to Parallels Desktop for Mac > Legacy Licenses.
- At the Parallels Online Store
If you purchased Parallels Desktop from the Parallels Online Store, please click here to retrieve your key.
- In an email or a box purchased from a Parallels reseller
If your copy of Parallels Desktop was purchased from a Parallels reseller, the key was sent to you via email, at the email address you used when you purchased Parallels Desktop. Please check the order confirmation email sent by the reseller to locate the key.
If you purchased a boxed copy of Parallels Desktop, the key should be located inside the box.
- On your Mac
You can locate a Parallels Desktop for Mac key used on your Mac using a Terminal command.
Note: The instructions below are only applicable to subscriptions.
Start the Terminal (Finder > Applications > Utilities) and execute the following command:
prlsrvctl info --license
The output will give you the serial line with numeric codes in the following format:
The more activation keys you used on the Mac, the more codes you will see in the Terminal.
Copy the contents of the serial line and send to Parallels Customer Support.
If none of the above methods worked, contact Parallels Support and attach a copy of your invoice that includes details of your purchase.