Network connection problems with Windows Virtual Machine

Symptoms

Virtual Machine cannot connect to the Internet.

• The output of ipconfig is:

  "An internal error occurred: the request is not supported. 
  please contact Microsoft product support services for further help.
  additional information: unable to query host name."
  

Cause

Windows misconfiguration

Resolution

• Reset the Transmission Control Protocol / Internet Protocol (TCP/IP) following the next Microsoft article:

http://support.microsoft.com/kb/299357

If the "Fix it" tool doesn’t work you may manually reset TCP/IP by following the steps provided under “Let me do it myself” section.

1. Go to Start -> Control Panel -> Administrative Tools -> Services.

2. Search for the below mentioned Services. Right click them one-by-one and select Properties or double-click them to open the service.

   • DHCP
   • DNS
   • Net logon
   • Network connection
   • Network location
   • TCP/IP Net BIOS Helper

   Check to make sure that the "Startup Type" is set to "Automatic".

   

3. Reboot your virtual machine.