• Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Using mobile Parallels Client

  • Parallels Remote Application Server 16.2
  • Parallels Remote Application Server 15.5


Mobile Parallels Client is available for download from App Store and Google Play.

Parallels Client has certain pre-requisites for successful connection:

Note: Instructions on setting up the connection are available in this article.

Parallels Remote Application Server:

  • Parallels Primary Connection (Parallels ClientSecure Gateway).
  • Connection Mode.
  • Port Parallels ClientSecure Gateway is listening on.
  • Username and password to authenticate with Parallels ClientSecureGateway.

Standard RDP Connection:

  • Server Hostname/IP
  • RDP port to connect over (default 3389)
  • Username and password to authenticate with the server users are connecting through

Following options are available in Settings menu:

  • Keep Device Awake: Screen will not switch off while connection is running, after device idle time elapsed.
  • Show Keyboard Automatically: When enabled the on screen keyboard will automatically open when on an input field.
  • Run in background: Connection will stay active for a defined timeframe, when Parallels Client is running in a background.
  • Report Statistics: Enable/disable participation in customer experience program.
  • Use Detailed Message Log: Enable/disable logging for troubleshooting purposes.
  • Orientation: On Auto mode - session resolution is adjusted to orientation of device. If set to Portrait/Landscape, resolution is set accordingly upon connection.
  • Change resolution: This option is available in Auto Orientation mode only.
  • Server Authentication: This option affects connection behavior depending on Gateway or RDP server certificates.
  • Reset all hidden messages: Resets all messages, that were disabled by "Do not ask me again" dialog option.

1d70d1f9c41d01c5f7202a4290e434e1 e9df64665e7346a300c1e6d8fac71c28 8c1bd7ac0efc8c4ffbb530ad3ab16fae e672fec7c544b9c6972eababa324d634 4a54b6f3e325683094bb814b9bc24cd3

Was this article helpful?
Tell us how we may improve it.
Yes No