Scanner isn't redirected to published app

0 users found this article helpful


A scanner isn't redirected to the published app.


You are running Basic Parallels Client. To check, please click Help → About... in its main window.

If you see Parallels Client (Portable Mode) there, it's Basic client that doesn't support Universal Scanning technology and can't redirect scanners:


Please remove the Basic client and install the full version of Parallels Client:

Was this article helpful?

Tell us how we can improve it.