Installing Windows Updates process hangs.

77 users found this article helpful


Problems with installing Windows Updates.


If the computer freezes when you trying to download updates from Windows Update, use the following method. If this method doesn't resolve the issue, follow to method 2.

NOTE: Please take a snapshot of your virtual machine (in Parallels Desktop menu bar go to Virtual Machine -> Take snapshot...) before you proceed with the instruction below to be able to revert all the changes.

Method 1. Fix it for me

To fix this problem automatically, click Fix it for your version of Windows, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Windows 7 or Windows Vista

Method 2. To reset the Windows Update components, follow these steps:

  1. Click Start, click Run, type cmd without quotes, and then press Enter
  2. At the Command Prompt window that appears, type:

     net stop bits           (press Enter)
  3. Type:

     net stop wuauserv       (press Enter)
  4. Delete the qmgr*.dat files. To do this, type the following command, and then press Enter:

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
  5. Type:

    cd /d %windir%\system32 (press Enter)
  6. To reregister the BITS and Windows Update files, type the following commands, and make sure that you press Enter after you type each command:

    regsvr32.exe atl.dll
    regsvr32.exe urlmon.dll
    regsvr32.exe mshtml.dll
    regsvr32.exe shdocvw.dll
    regsvr32.exe browseui.dll
    regsvr32.exe jscript.dll
    regsvr32.exe vbscript.dll
    regsvr32.exe scrrun.dll
    regsvr32.exe msxml.dll
    regsvr32.exe msxml3.dll
    regsvr32.exe msxml6.dll
    regsvr32.exe actxprxy.dll
    regsvr32.exe softpub.dll
    regsvr32.exe wintrust.dll
    regsvr32.exe dssenh.dll
    regsvr32.exe rsaenh.dll
    regsvr32.exe gpkcsp.dll
    regsvr32.exe sccbase.dll
    regsvr32.exe slbcsp.dll
    regsvr32.exe cryptdlg.dll
    regsvr32.exe oleaut32.dll
    regsvr32.exe ole32.dll
    regsvr32.exe shell32.dll
    regsvr32.exe initpki.dll
    regsvr32.exe wuapi.dll
    regsvr32.exe wuaueng.dll
    regsvr32.exe wuaueng1.dll
    regsvr32.exe wucltui.dll
    regsvr32.exe wups.dll
    regsvr32.exe wups2.dll
    regsvr32.exe wuweb.dll
    regsvr32.exe qmgr.dll
    regsvr32.exe qmgrprxy.dll
    regsvr32.exe wucltux.dll
    regsvr32.exe muweb.dll
    regsvr32.exe wuwebv.dll
  7. Reset Winsock. To do it, type:

    netsh reset winsock     (press Enter)
  8. If you are running Windows XP, set the proxy setting. To do this, type:

    proxycfg.exe -d     (press Enter)
  9. To restart the BITS and Windows Update services, type the following commands at the command prompt, and make sure that you press Enter after you type each command:

    net start bits
    net start wuauserv
  10. If you are running Windows Vista or Windows 7, clear the BITS queue. To do it, type:

    bitsadmin.exe /reset /allusers      (press Enter)
  11. Restart the computer.

Was this article helpful?

Tell us how we can improve it.