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How to get Parallels Desktop support?

APPLIES TO:
  • Parallels Desktop 11 for Mac
  • Parallels Desktop for Mac Pro Edition
  • Parallels Desktop Lite
  • Customer Service and Licensing

Support eligibility

  • If you have a permanent license, you need to register it to get support. After registration you are eligible for phone and chat support for 30 days and email support for 24 months from the Parallels Desktop version release date. Below you will find expiration dates for free email support for the supported versions:

    • Parallels Desktop 9: September 5, 2015
    • Parallels Desktop 10: August 25, 2016
    • Parallels Desktop 11: August 19, 2017
  • If you have a paid subscription for Parallels Desktop, you are eligible for phone, chat and email support, while the subscription is valid.

How to get support

To get assistance with a technical question, you need to use your support code. Visit KB 6837 to learn more about a support code.

Support options

Note: Parallels Desktop support is only provided in English.


Self-Service Resources and Social Media Support


Email support

To get email support for Parallels Desktop fill in and submit the support request form.

Note: You can start submitting a request right from Parallels Desktop. Go to Help in the menu bar and select Request Support:

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You will see a window with your support code:

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Click on Get Support. You will be redirected to the support request form.


Phone support

You can reach the Parallels Support team using one of the following options available on the Parallels Desktop Support page:

  • call using a toll-free or an international number;
  • call using Skype or Click-To-Call.


Chat support

Go to http://www.parallels.com/products/desktop/support/ and click on the Support Chat banner to start a chat session with a Parallels Support representative.


Paid support

If your free phone, chat and email support options expired, you can purchase phone support here:

http://www.parallels.com/support/priority/

Parallels Support Team will follow up with you shortly once your order has been completed.

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