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I am not able to activate Parallels Desktop 6 for Mac

APPLIES TO:
  • Parallels Desktop 6 for Mac Standard Edition

Symptoms

I am not able to activate my copy of Parallels Desktop for Mac.

Full Key

I cannot activate Parallels Desktop for Mac with a Full license key (retail or online purchase at full price), I am receiving an error message saying:

This key is invalid

1. The activation key is incorrect

Possible Cause:

You are entering the key incorrectly.

Resolution:

Please make sure you are entering the key correctly. If your activation key was sent via email, please activate by copying and pasting the key.

2. The key is localized (for Parallels Desktop 6 for Mac)

I cannot activate the Parallels Desktop 6 full key (specific language version)

Possible Cause:

The key you have is for different language than the version of Parallels Desktop you are trying to activate.

Resolution:

If you purchased a localized copy, please make sure the software you installed is for the same language you are attempting to install.

For example, if your key is for the English language, please make sure you install English language version of Parallels Desktop. If the key is for the German language, please install and activate a German copy of Parallels Desktop.

3. The key is not for the current version of Parallels Desktop for Mac

Possible Cause:

The key you are using is for an earlier version of Parallels Desktop for Mac.

Resolution:

If your key is not for the Parallels Desktop for Mac version, you will not be able to activate a version 6 installation with this key. If you purchased a Parallels Desktop 6 license, please use that key for the current version in order to activate your installation.

Upgrade Key

1. I cannot activate the Parallels Desktop Upgrade key. The Upgrade key is not accepted (incorrect key).

Possible Cause:

You are entering the key incorrectly.

Resolution:

Please make sure you are entering the Upgrade key correctly. If your activation key was sent via email, please activate by copying and pasting the key.

2. I cannot activate the Parallels Desktop 6 Upgrade key. The 6 Upgrade key is not accepted (localized copy)(for Parallels Desktop 6 for Mac).

Possible Cause:

The Upgrade key you have is for different localization.

Resolution:

If you purchased a localized Upgrade copy, please make sure the software you install is for the same language you are attempting to install.

For example, if your key is for the English language, please make sure you install English language version of Parallels Desktop. If the key is for the German language, please install and activate a German copy of Parallels Desktop.

3. I cannot activate the Parallels Desktop Upgrade key (the key is for an earlier Upgrade version, not the current one).

Possible Cause:

The Upgrade key you have is for earlier version of Parallels Desktop for Mac.

Resolution:

If your Upgrade key is not for a Parallels Desktop for Mac of the current version you will not be able to activate the installation with this key. If you purchased a Parallels Desktop Upgrade license for current version, please use this key for the Upgrade version to activate your installation.




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