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Cannot undo changes using German keyboard layout. (CMD+Z) shortcut doesn't work.

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • The preconfigured Undo shortcut (CMD+Z -> CTRL+Z) has no effect when the keyboard layout in the virtual machine (VM) is set to German.

  • Z and Y keys are swapped (yet the Windows undo shortcut is still CTRL+Z).

  • Changing the undo shortcut, mapping to CTRL+Y in Parallels Desktop Preferences > Shortcuts also had no effect. All other shortcuts are working fine.

Cause

Parallels Desktop application configures the virtual machine's shortcuts based on the user's physical location.

For example, for Germany Parallels Desktop will automatically set QWERTZ layout.

Resolution

To be able to use CTRL+Z shortcut to undo changes, please create a new CMD+Y -> CTRL+Y shortcut.

  1. On Mac menu bar find Devices menu > Keyboard > Customize...

  2. In the appeared Preferences window find your virtual machine in the Virtual Machines list, on the right side find '+' to add a new shortcut.

  3. Create the shortcut so it would like on the screenshot below:

  4. To apply changes press OK.



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