Search

Language:  

Available article translations:

Collecting Printing information using DumpPrinters utility

APPLIES TO:
  • Parallels Remote Application Server 15.5

Information

DumpPrinters utility is a troubleshooting tool which is designed to collect all the information about printers in order to troubleshoot issues related to printer redirection and incorrect printout.

When troubleshooting printer redirection issues tool should be executed on the client side only. For incorrect printout issues, tools should be executed on both: client side and in the remote session.

Usage - Client side

  1. Start Command Prompt as an Administrator and execute

    mkdir %userprofile%\Desktop\DumpPrinters
    

    As a result DumpPrinters folder will be created on your Desktop:

  2. Download DumpPrinters utility on the local machine and place it in the created DumpPrinters folder.

  3. In the Command Prompt execute

    %userprofile%\Desktop\DumpPrinters\DumpPrinters.exe --verbose --all --xml > %userprofile%\Desktop\DumpPrinters\local_all.xml
    

    As a result local_all.xml file will be created in the DumpPrinters folder on your Desktop:

    Open this file and make sure that it is not empty.

  4. Send this file to Parallels Support team when it is requested.

Usage - Server side

  1. For convenience publish Desktop of the destination resource (RD Session Host, PC Agent or Guest Agent):

    • Open Remote Application Server Console.
    • In the left pane navigate to Publishing and click on Add button.
    • Choose Desktop and publish the Desktop of required resource (RD Session Host, PC Agent or Guest Agent).
    • Once Desktop is published in the right pane switch to Filtering tab and add only user in question in order to prevent all other users from seeing this published Desktop:

    • Hit Apply button in the bottom-right corner to save the changes.
  2. On the client side open Parallels Client and launch published Desktop.

  3. Start Command Prompt as an Administrator and execute:

    control printers
    

    Make sure that required printer has been successfully redirected and is available to use.

  4. Execute:

    mkdir %userprofile%\Desktop\DumpPrinters
    

    As a result DumpPrinters folder will be created on the published Desktop:

  5. Download DumpPrinters utility and place it in the created DumpPrinters folder on the published Desktop.

  6. In the Command Prompt execute:

    %userprofile%\Desktop\DumpPrinters\DumpPrinters.exe --verbose --all --xml > %userprofile%\Desktop\DumpPrinters\remote_all.xml
    

    As a result remote_all file will be created in the DumpPrinters folder on the published Desktop:

    Open this file and make sure that it is not empty.

  7. Copy this file on the local Desktop.
  8. Send this file to Parallels Support team when it is requested.



e9df64665e7346a300c1e6d8fac71c28 1d70d1f9c41d01c5f7202a4290e434e1 e672fec7c544b9c6972eababa324d634 4a54b6f3e325683094bb814b9bc24cd3

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No