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Parallels Toolbox is missing new tools after upgrade to Parallels Desktop 13

APPLIES TO:
  • Parallels Toolbox for Mac

Symptoms

I have upgraded to Parallels Desktop 13 for Mac, but my Parallels Toolbox for Mac is missing new tools.

Cause

  • Parallels Toolbox was updated before Parallels Desktop upgrade
  • Parallels Toolbox was not updated to version 2.0

Resolution

  1. Make sure that Parallels Toolbox is updated to the latest version. Click on the Parallels Toolbox icon > cogwheel > Check for Updates.

  2. If no updates were found and you're running the latest version, reactivate Parallels Toolbox with your license for Parallels Desktop 13. Click on the Parallels Toolbox icon > cogwheel > About Parallels Toolbox > Sign Out, then click on the Toolbox icon again and select I Have a Key, then enter the license and click Activate.

Note: If you are using a permanent Parallels Desktop license for Parallels Toolbox activation, you will get fixes and updates, however this new set of tools will remain fixed within the current Parallels Desktop version. Visit KB 124169 for more information.




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