Search

Language:  

Available article translations:

Parallels Toolbox error: Invalid Key

APPLIES TO:
  • Parallels Toolbox for Mac

Symptoms

My Parallels Toolbox for Mac installation had suddenly reported that my license key is invalid:

Your license key is invalid for this version of Parallels Toolbox. Please downgrade or buy a new license.

Cause

A technical issue with Parallels Toolbox.

Before proceeding with troubleshooting, please send a technical report via Help menu > Send Technical Data... > once the report is generated, fill in your contact information and click 'Send Report' button.

Resolution

To resolve this issue, you need to enter the license key in Parallels Toolbox manually:

  1. Visit My Account to find your Parallels Desktop 12 for Mac key.
  2. In Parallels Toolbox click at 'I have another key' link:

  3. Enter and confirm the license key.



a7fec68f6f33b0bf40e179976af23ce5

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No