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How to enable and use the Helpdesk feature

APPLIES TO:
  • Parallels Remote Application Server

Information

Helpdesk feature allows users to send a Client problem report to a RAS administrator. In order to enable the feature, please follow these steps:

  1. Open Remote Application Server Console.
  2. Go to Administration > Helpdesk tab.
  3. Mark the Enable Helpdesk checkbox and input an email address that will be used to receive Client reports.

Note: Currently only mobile RAS Clients support this feature. Support for desktop Clients will be added in a later release.

In order to send the report from the Client side:

  1. From the application listing page go to Help > Troubleshooting > Send technical data.
  2. Send the automatically created email, that contains required data.



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