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SERVICE NOTIFICATION: Windows 10 doesn't boot after installing Сreators Update

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

IMPORTANT INFORMATION

The upcoming Windows 10 Creators Update brings changes to the system video mode initialization, and your Windows 10 virtual machine may not boot after installing the update.

Below you can find the information how to proceed with the corresponding Parallels Desktop version.

If you have not updated Windows yet you can defer Windows Creators Updates until you have a Parallels Desktop update installed.


Parallels Desktop 12 for Mac

Update your copy to version with Creators Update support, 12.2.0 (41591) or later: click Parallels Desktop icon > Check for Updates... > proceed with download and installation.

You can install update manually or try Parallels Desktop 12 for Mac by downloading the latest build at this link.


Parallels Desktop 11 for Mac

Update your copy to version with Creators Update support, 11.2.3 (32663) or later: click Parallels Desktop icon > Check for Updates... > proceed with download and installation.

You can install update manually or try Parallels Desktop 11 for Mac by downloading the latest build at this link.


Parallels Desktop 10 for Mac

Windows 10 Creators Update is not supported in Parallels Desktop 10.

As a Parallels Desktop 10 user you are still eligible to upgrade to Parallels Desktop 12, our latest version, and fully compatible with Windows 10 Creators Update along with over 100 new features. Click here to purchase your upgrade


Earlier versions of Parallels Desktop for Mac

Parallels Desktop 9 and earlier versions have reached End-of-Life state. For more information please visit KB 122533.


Defer Windows 10 Creators Update

Until you have installed Parallels Desktop update with support for Windows 10 Creators Update, you can defer Windows updates (in Windows Pro edition only).

In Windows > Click Start > Settings > Update & security > Windows Update > Advanced options > check the Defer feature updates option.




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