Search

Language:  
Search for:

Available article translations:

Remote PC Agent not verified

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • Remote PC Agent no verified
  • If I try to push the installer again from the Console it is installs, but still couldn't be verified.

    alttext

Cause

Terminal Server Agent installed by accident caused the conflict. You may see it also while pushing the PC Agent:

alttext

Resolution

  1. On the affected PC, open services.msc
  2. Check for "RAS" services. If you found RAS Terminal Server Agent running - this is the reason.

    alttext

  3. Go to Control Panel > Uninstall a program > Parallels Remote Application Server > Change
  4. At the Select Installation Type dialog make sure that only RAS PC Agent checked and proceed with the wizard.

    alttext

  5. Make sure that RAS PC Agent service is now running in services.msc.

Search words:

Remote PC Agent




1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No