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Parallels Remote Application Server activation error: License key activation failed

APPLIES TO:
  • Parallels Remote Application Server 15.5
  • Parallels Remote Application Server 15.0

Symptoms

  • I cannot register/activate Parallels Remote Application Server.
  • I am getting an error: Failed to communicate with Parallels Authentication Server

Cause

Connectivity to the remote server is blocked.

Resolution

Please ensure that from Server where Parallels Remote Application Server Master Publishing Agent is installed you can connect to:

https://ras.parallels.com

https://account.parallels.com

https://license.parallels.com

The following Telnet test can be performed to ensure connectivity:

telnet ras.parallels.com 443
telnet account.parallels.com 443
telnet license.parallels.com 443



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