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Unable to connect to RAS Gateway. Internal error <4> (01/00000004).

APPLIES TO:
  • Parallels Remote Application Server 16.2
  • Parallels Remote Application Server 15.5
  • Parallels Remote Application Server 15.0
  • Parallels Remote Application Server 14.0
  • Parallels Remote Application Server 12.0

Symptoms

Mac OS X, HTML5 Gateway (or others) Clients are unable to connect to Remote Applications Server. The error appears:

    Internal error <4> (01/00000004).
    Application listing is not allowed for this client. Please contact your system administrator.

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Cause

Client type was not checked in RAS Console.

Resolution

1.In RAS Console > go to Connection.

2.Switch to Allowed Devices tab-> tick the type of Clients you use.

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