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The specified remote RAS Connection could not be found

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

When trying to connect to a Parallels Gateway from the Parallels Client, I get the following error:

The specified remote RAS Connection could not be found. Verify that you have typed the correct computer name or IP address, and then try to connect again.

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Cause

The error usually occurs due to incorrect connection settings in the Client, which make the Gateway unreachable.

Resolution

Take the following troubleshooting steps:

  • Make sure the Client Secure Gateway information provided in the Connection Properties on the Client is correct.
  • If the Client Secure Gateway information is correct, ensure that connectivity is in place. This can be done by installing the Telnet Client feature in Windows and trying to telnet the gateway and port with the following command:

    telnet <2X Gateway IP> <port>. 
    

    For example: telnet 2XGW 80

  • If the above test fails, it is necessary to identify the reason for the failure. In most cases, the failure occurs because the Windows Firewall is enabled with no exceptions.
  • If the connectivity test succeeds and the error still occurs, please contact Support.

Search words:

The specified remote RAS Connection could not be found

RAS




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