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Parallels Tools features stopped working after Windows upgrade: \\psf\Home\Desktop error

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac

Symptoms

You upgraded your Windows Virtual Machine to Windows 8 or Windows 8.1 and start facing multiple issues related to Parallels Tools:

  • You get the following error message:

    Windows cannot access \\psf\Home\Desktop
    
  • Coherence view mode is not available and does not work

  • Degraded screen resolution
  • Other Parallels Tools features do not work

Cause

Parallels Tools drivers and services need to be reinstalled after Windows upgrade.

Resolution

  1. Start Parallels Desktop. Do not start your Virtual Machine or shut it down if it is running.

  2. Open your Virtual Machine's Configuration -> General. Make sure that the type of the Virtual Machine matches the type of guest OS installed.

    For example you have upgraded to Windows 8.1 Pro. The type of your Virtual Machine should be set to "Windows 8.1" as well

    Note: in Parallels Desktop 8 "Windows 8" type should be used for both Windows 8 and 8.1 Guest OS.

  3. Start your Virtual Machine, go to Start -> Control Panel > Programs and Features and remove Parallels Tools.

  4. Once Parallels Tools are removed, reboot Windows and install Parallels Tools back.


Related articles:

Error 1606 could not access network location .psf/home/desktop

Cannot open \psf\home\some_file error message when trying to open some file located on Mac hard drive

"Windows cannot access \.psf" error message appears while attempting to reach Shared Folders


Search words:

no access to psf\Home\Desktop

I kept getting the same error: cannot find psf\\home\desktop

After update Windows 8 to Windows 8.1 I'm no longer able to open any Windows File through OSX desktop, the message is: Windows cannot access \\psf\Home\Desktop

PD




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