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Error: "Unable to connect to the Internet" when trying to download KAV, KIS or Mac Look

APPLIES TO:
  • Parallels Desktop 7 for Mac

 

Symptoms

You are unable to download Kaspersky Antivirus for Mac, Kaspersky Internet Security or Mac Look because of the error message:

Unable to connect to the Internet.


Cause

  • No Internet on Mac side
  • Corrupted permissions for downloads destination folder

 

Solution

  • Make sure Internet connection is working fine on Mac side
  • If the issue still persists it means permissions on the Downloads folder have become corrupted.
Solution:

- Open Terminal application on Mac located in Applications/Utilities/
- Copy the command below as is and paste it into Terminal:

sudo chmod a+w /Library/Parallels/Downloads


- Press "Enter". You may need to enter your Mac password and hit return
Try to download Kaspersky Antivirus for Mac, Kaspersky Internet Security or Mac Look



For proxy settings:

1) Please contact you system administrator for assistance. 

2) Disable proxy in System Preferences - Network - Active connection - Advanced... - Proxy




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