You are not able to register your copy of Parallels Desktop and get a message saying to check your Internet connection. Even though your Internet is working fine, registration is still not working.
You may have a faulty registration domain listed in your local hosts file which prevents Parallels Desktop to register.
In order to resolve the issue follow the steps below:
If you have proxy turned on in your Mac - please turn it off at:
For proxy settings:
1) Please contact you system administrator for assistance.
2) Disable proxy in System Preferences - Network - Active connection - Advanced... - Proxy
And restart your Mac.
Open Applications -> Utilities -> Terminal and paste the command below as is and hit Return:
Examine the output for similar entries:
127.0.0.1 pdfm.blist.parallels.com 127.0.0.1 pdfm.vl.parallels.com 127.0.0.1 registration.parallels.com 127.0.0.1 update.parallels.com
In case such entries are present in your hosts file, remove them. To do it: In Terminal run another command (copy and paste it into Terminal as is. You will need to enter your Mac password to run the command):
sudo perl -pi -w -e 's/(?:[A-Za-z0-9-]+.?)*parallels\.com/#/g;' /etc/hosts
If the issue still persists
- Download the file attached to this article
- Switch OS X Gatekeeper to Anywhere as per Apple KB ht5290
- Double click the downloaded file
- The "Fix hosts for PDFM" icon will appear on your Mac Desktop
- Double click the file and enter your administrator password to run this utility and the issue will be resolved after this.
Fix hosts for PDfM.zip (1499Kb)