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Unable to register Parallels Desktop with error 'check your Internet connection'

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac
  • Parallels Desktop for Mac Pro Edition

Symptoms

You are not able to register your copy of Parallels Desktop and get a message saying to check your Internet connection. Even though your Internet is working fine, registration is still not working.

Cause

You may have a faulty registration domain listed in your local hosts file which prevents Parallels Desktop to register.

Resolution

In order to resolve the issue follow the steps below:

  1. If you have proxy turned on in your Mac - please turn it off at:

    For proxy settings:

    1) Please contact you system administrator for assistance.

    2) Disable proxy in System Preferences - Network - Active connection - Advanced... - Proxy

    And restart your Mac.

  2. Open Applications -> Utilities -> Terminal and paste the command below as is and hit Return:

    cat /etc/hosts
    
  3. Examine the output for similar entries:

    127.0.0.1       pdfm.blist.parallels.com
    127.0.0.1       pdfm.vl.parallels.com
    127.0.0.1       registration.parallels.com
    127.0.0.1       update.parallels.com
    
  4. In case such entries are present in your hosts file, remove them. To do it: In Terminal run another command (copy and paste it into Terminal as is. You will need to enter your Mac password to run the command):

    sudo perl -pi -w -e 's/(?:[A-Za-z0-9-]+.?)*parallels\.com/#/g;' /etc/hosts
    

If the issue still persists

  1. Download the file attached to this article
  2. Switch OS X Gatekeeper to Anywhere as per Apple KB ht5290
  3. Double click the downloaded file
  4. The "Fix hosts for PDFM" icon will appear on your Mac Desktop
  5. Double click the file and enter your administrator password to run this utility and the issue will be resolved after this.

Attachments:

Fix hosts for PDfM.zip (1499Kb)

Search words:

registration failure

unable to register

check your internet connection

i'm connected to internet



Attachments:


1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 f9b6a8d63f3437e0dca35c9704a9033c 4987860c21de5849bcebfeb0472cfd03

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