I can’t activate my Parallels Desktop 8 key.
Parallels Desktop 8 for Mac Activation
Instructions for Parallels Desktop 8 for Mac activation with a full license key are available in KB 114585
Instructions for Parallels Desktop 8 for Mac activation with an upgrade key are available in KB 114588
The following issues come up most often during activation of Parallels Desktop 8:
I can’t activate Parallels Desktop 8 for Mac with a full license key (retail or online purchase at full price). I see an error message that says:
a. This key is invalid
The activation key is incorrect
You are entering the key incorrectly.
Confirm that you’re entering the key correctly. If your activation key was sent via email, copy and paste it.
The key is not for Parallels Desktop 8 for Mac.
The key you’re trying to use is for an earlier version of Parallels Desktop for Mac.
If your key is not for Parallels Desktop 8, you will not be able to activate a version 8 installation. If you purchased a Parallels Desktop 8 license, use that key to activate your version 8 installation. If you did not purchase Parallels Desktop 8, consider buying it from the Parallels Convenience Store.
The Parallels Desktop activation key is not recognized by Parallels Desktop.
The Parallels Desktop activation key present in the licenses.xml file is not recognized by the Parallels Desktop.
Refer to KB 113647 for instructions.
b. Unable to confirm the product license
Parallels Desktop 8 cannot connect to the Internet to validate the license.
Refer to KB 114681 for instructions.
- I can’t activate Parallels Desktop 8 with an upgrade key, as the previous version’s key is not accepted.
The upgrade to Parallels Desktop 8 for Mac is supported only from the following versions: Parallels Desktop 6 for Mac, Parallels Desktop 6 for Mac Upgrade, Parallels Desktop 7 for Mac, and Parallels Desktop 7 for Mac Upgrade.
If your previous version is Parallels Desktop 5 or earlier, please contact Parallels Customer Service for assistance: parallels.com/support/request/