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I can’t activate Parallels Desktop 8 for Mac

APPLIES TO:
  • Parallels Desktop 8 for Mac

Symptoms

I can’t activate my Parallels Desktop 8 key.

Resolution

Parallels Desktop 8 for Mac Activation

Instructions for Parallels Desktop 8 for Mac activation with a full license key are available in KB 114585

Instructions for Parallels Desktop 8 for Mac activation with an upgrade key are available in KB 114588

The following issues come up most often during activation of Parallels Desktop 8:

  1. I can’t activate Parallels Desktop 8 for Mac with a full license key (retail or online purchase at full price). I see an error message that says:

    a. This key is invalid

    • The activation key is incorrect

      Possible cause:

      You are entering the key incorrectly.

      Resolution:

      Confirm that you’re entering the key correctly. If your activation key was sent via email, copy and paste it.

    • The key is not for Parallels Desktop 8 for Mac.

      Possible cause:

      The key you’re trying to use is for an earlier version of Parallels Desktop for Mac.

      Resolution:

      If your key is not for Parallels Desktop 8, you will not be able to activate a version 8 installation. If you purchased a Parallels Desktop 8 license, use that key to activate your version 8 installation. If you did not purchase Parallels Desktop 8, consider buying it from the Parallels Convenience Store.

    • The Parallels Desktop activation key is not recognized by Parallels Desktop.

      Possible cause:

      The Parallels Desktop activation key present in the licenses.xml file is not recognized by the Parallels Desktop.

      Resolution:

      Refer to KB 113647 for instructions.

    b. Unable to confirm the product license

    Possible cause:

    Parallels Desktop 8 cannot connect to the Internet to validate the license.

    Resolution:

    Refer to KB 114681 for instructions.

  2. I can’t activate Parallels Desktop 8 with an upgrade key, as the previous version’s key is not accepted.

The upgrade to Parallels Desktop 8 for Mac is supported only from the following versions: Parallels Desktop 6 for Mac, Parallels Desktop 6 for Mac Upgrade, Parallels Desktop 7 for Mac, and Parallels Desktop 7 for Mac Upgrade.

If your previous version is Parallels Desktop 5 or earlier, please contact Parallels Customer Service for assistance: parallels.com/support/request/

Search words:

unable to activate

activation issue

PA

PD

cannot activate

key is not accepted




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