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LogMeIn:Rescue as a solution for remote sessions

APPLIES TO:
  • Parallels Desktop Enterprise

LogMeIn Rescue is a powerful, easy-to-use remote support solution which employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions. by using this software you will get the complete control over the remote session you have with our support representatives:

  • You will be able to permit a technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
  • You can choose to terminate the session at any time
  • No additional software installation is needed on your server. All traces of the Customer Applet disappear from the remote PC when the session is finished

How to Connect

For Mac users:

1.1. On the mutual agreement support representative will send you a link via e-mail (see p.2.1. below)

1.2. Click on the link to start downloading the LogMeIn Rescue applet:

Your text to link here...

1.3. After downloading the client, run the file:

Your text to link here...

1.4. And press Open in the Security dialog:

Your text to link here...

Note: There will be no software installed. LogMeIn:Rescue client is an applet that will be unloaded from RAM after closing its window.

1.5. As soon as applet ran, you will get the following window, that states you are asked to grant the technician access to your Mac. Click OK to grant access:

Your text to link here...

You will also see LogMeIn: Rescue icon in the Dock:

Your text to link here...

In some cases, instead of providing you with a direct download link to the LogMeIn:Rescue applet, the support technician may ask you to go to www.logmein123.com and enter the 6-digit pin code to start the remote session. In this case please follow the steps below:

Open your Internet browser (Safari, Firefox, Chrome, Opera etc.) and type in www.logmein123.com in the address bar:

Your text to link here...

Press Return. You will be automatically redirected to a protected webpage:

Your text to link here...

When the support technician provides you with a 6-digit pin-code, please insert it in the corresponding field, then click Start Download:

Your text to link here...

Then follow the instruction above starting from 2.1.

When the support session is over or you need to stop it you can just click on End All Actions button in the LogMeIn: Rescue window:

Your text to link here...

For Windows:

2.1. On the mutual agreement support representative will send you a link via e-mail:

Your text to link here...

2.2. By clicking this link you will be requested to save the executable file of LogMeIn:Rescue client applet:

Your text to link here...

2.3. After downloading the client, run the file:

Your text to link here...

2.4. And accept the trust agreement by pressing "Run"

Your text to link here...

Note: There will be no software installed. LogMeIn:Rescue client is an applet that will be unloaded from RAM after closing its window.

2.5. As soon as applet ran, you will get the following window, that states the connection should be accepted by the technician:

Your text to link here...

2.6. When support representative starts the session on their side, you will get the ability to:

Your text to link here...

  • Read the correspondence technician sends you
  • Type the replies in a chat window
  • Post a reply using either "Return" key or the corresponding button on the UI of the applet
  • End the session either pressing this button or closing the applet window.

Whenever support representative initiates the remote connection action - either through RDP or using File Transfer Manager, you will get the notification:

Your text to link here...

By pressing "Ok" you accept the connection request from the technician's side, pressing "Cancel" will reject an attempt of a technician to start the connection.

As soon as technician finished their work on your server, they will end the connection or you can close it by yourself.




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