Parallels Desktop for Mac Tech Guarantee 2025

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Customers who purchased and registered a copy of Parallels Desktop 20 for Mac from the Parallels Online Store or an authorized reseller on or after July 26, 2025, through September 25, 2025, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge, subject to certain conditions.

The conditions covering eligibility for an upgrade include:

Note: If you have a subscription for Parallels Desktop for Mac, Parallels Desktop for Mac Pro Edition, or Parallels Desktop for Mac Business Edition, you can upgrade to the latest version with the license you own. Download and install Parallels Desktop 26 and use your subscription license for activation. A subscription enables you to upgrade to the latest version at no additional charge for as long as your subscription is valid.

1. The following Parallels Desktop 20 for Mac products qualify for the Tech Guarantee:

Product must be registered on or after July 26, 2025, and before or on September 25, 2025.

2. How do I receive my upgrade key?

For eligible customers who purchased and registered their product between July 26, 2025, and September 25, 2025, upgrade keys will automatically be added to your Parallels My Account. You will receive an automatic upgrade notification via email.

You should receive your upgrade key within 7 days after the new version of Parallels Desktop for Mac becomes available. The upgrade key will be sent to the email used to register your Parallels Desktop 20 for Mac license.

If you have not yet registered your copy of Parallels Desktop 20 for Mac, please register your key now to enable the system to create the Upgrade key for you.

3. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:

4. Non-authorized retailers and resellers include, but are not limited to:

Please follow the steps above before contacting Parallels Customer Support. Key(s) will be automatically sent to your email address, so check your spam/junk folder. Please allow up to seven business days for your key to be delivered.

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