• Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Smart mouse does not work after VMware tools removal

  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition
  • Parallels Desktop 7 for Mac Standard Edition


Parallels virtual machine was migrated using a VMware virtualization product. Parallels Tools were installed on the resulting VM, and the mouse synchronization feature worked well. After a period of time, VMware Tools were removed from the machine, and mouse synchronization stopped functioning properly: mouse cannot be seamlessly moved between host and quest operating systems, and it is impossible to switch to Coherence mode.


When VMware Tools are removed, the driver for the Parallels Mouse Synchronization device is also deleted.


There are two possible solutions:

1) Reinstall Parallels Tools as advised in KB 4841.

2) Reinstall the driver for the Parallels Mouse Synchronization device (for Windows virtual machines only):

Start VM, click on Start > Control Panel > System > Hardware > Device Manager. In the opened snap-in, select Mice and other pointing devices. Choose the available mouse device (probably Microsoft PS/2 Mouse) and double-click on it.

In the Properties window on the Driver tab, select Update driver > Install from a specific location > Do not search.

In the list of available drivers, highlight the Parallels Mouse Synchronization driver and proceed to installation. After the virtual machine reboots, mouse synchronization should work as designed.

1e5db16426987d561060acdf56d947b4 3307fff3682b15f0ba3fbe13d779296d a9c6e0b6a5209e617a7c0dd5eace86cf 39e36b0abb33520c52ec8a15b563c41d 97cd84747b25a2e5a06065a21a747a53 223eaea75536b1878213dd8e38ab608d

Was this article helpful?
Tell us how we may improve it.
Yes No